Your company help desk uses System Center 2012 Service Manager to manage and track problems. You need to ensure that the manager of the help desk is notified automatically when a high-priority incident is updated. What should you configure?
To answer, select the appropriate configuration in the answer area.
Your company has a private cloud that contains a System Center 2012 infrastructure. The network contains a Service Manager infrastructure and a Configuration Manager infrastructure. You create a configuration baseline for desired configuration management. You need to ensure that an incident is created automatically in Service Manager when a device is non-compliant. You install the Configuration Manager connector for Service Manager. What should you do next?
A. Create a Desired Configuration Management Event Workflow Configuration.
B. Create a service level objective (SLO) for the desired configuration management incident.
C. Create an incident template.
D. Import the Configuration Manager Management Packs.
A connector is required to bring data from Configuration Manager into Service Manager. From there, you create a Desired Configuration management Event Workflow. Using Connectors to Import Data into System Center 2012 – Service Manager http://technet.microsoft.com/en-us/library/hh524326.aspx How to Configure Desired Configuration Management to Generate Incidents http://technet.microsoft.com/en-us/library/hh495577.aspx Gol: http://technet.microsoft.com/en-us/library/ff460938 In System Center Service Manager 2010 Service Pack 1 (SP1), you can import configuration baselines from System Center Configuration Manager 2007 by using a Configuration Manager connector. Then, you can configure Service Manager to create incidents for each Service Manager configuration item that is reported as noncompliant against the defined values. You can use the following procedures to configure incident management to automatically generate desired configuration management-based incidents.
To configure incident management to automatically generate desired configuration management based incidents
1. In the Service Manager console, click Administration.
2. In the Administration pane, expand Workflows, and then click Configuration.
3. In the Configuration pane, double-click Desired Configuration Management Event Workflow Configuration.
4. In the Configure Desired Configuration Management Workflows dialog box, click Add. http://technet.microsoft.com/en-us/library/ff460938.aspx
Your company has a private cloud that contains a System Center 2012 Orchestrator infrastructure. You are creating a new runbook. You need to ensure that the workflow starts when a file named Complete.nfo is added to a folder named Status. From which category should you add an activity? To answer, select the appropriate category in the answer area.
Starting Point A runbook can only have one starting point. A starting point is an activity that automatically runs when the runbook is started. Each activity in the runbook runs after the previous activity in the workflow is complete.
If a runbook starts with any activity other than a monitor, the runbook begins processing and attempts to run to completion. If the runbook starts with a monitor activity, the monitor loads and waits for the trigger condition. Once the condition is met, a runbook instance is created to run the remaining activities in the runbook. The monitor continues to run and wait another occurrence of the trigger condition. Runbooks that start with monitors continue to run until you stop them from the Runbook Designer or Orchestration console.
Your company has a private cloud that is managed by using a System Center 2012 Operations Manager infra structure. You have a line-of-business web application named App1. App1 stores its information in a dedicated Microsoft SQL Server 2008 database. You need to create a central diagram that contains the complete health information of Appl. You import the SQL, IIS, and Windows Server management packs. What should you create next?
A. a dashboard view
B. a distributed application model
C. a Service Level Dashboard
D. a diagram view
The Service Level Dashboard addresses the need for organizations to ensure that their business- critical IT resources (applications and systems) are available and performing at acceptable levels. The dashboard evaluates an application or group over a selected time period, determines whether it met the defined service level commitment, and displays summarized data. http://technet.microsoft.com/en-us/library/cc540485.aspx Operations Manager includes new comprehensive dashboard views that combine multiple panels of information into a single view. In Operations Manager, you can add the new dashboard views to My Workspace and the Monitoring workspace.
Drag and Drop Questions
Your company has a private cloud that is managed by using a System Center 2012 Operations Manager infrastructure. You need to ensure that members of a group named Group1 can resolve printing alerts by using the Operations Manager console. The solution must minimize the number of Operations Manager permissions assigned to Group1. Which three actions should you perform in sequence? (To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.)
Your company has a datacenter in Los Angeles that contains a System Center 2012 Operations Manager infrastructure. You create three unsealed management packs named Pack1, Pack2, and Pack3. You create an override for Pack1. You create a group in Pack2. You need to apply the override for Pack1 to the group in Pack2. What should you do before you apply the override?
A. Seal Pack1.
B. Create a new class in Pack3.
C. Create a new class in Pack1.
D. Seal Pack2.
E. Create a new class in Pack2.
When you create a group, you save it to an unsealed management pack. However, an element in an unsealed management pack, such as a group, cannot reference an element in a different unsealed management pack, such as an override or a view. If you are going to use a group to target an override or scope a view, you must either save the group to the same unsealed management pack as the override or view, or you must seal the management pack that contains the group. If you save the group to the same unsealed management pack as the override or view, you can only use that group for overrides and views that are also contained in that unsealed management pack. If you seal the management pack that contains the group, you can reference that group from other unsealed management packs. However, you cannot easily change any group settings in the sealed management pack or add new groups to the sealed management pack. http://www.code4ward.net/main/Blog/tabid/70/EntryId/130/Implications-when-using-groups-from- a-sealed-MPfor-overrides.aspx
Your company has a private cloud that contains a System Center 2012 Service Manager infrastructure. The help desk uses Service Manager to manage and track incidents. Service desk analysts report that they receive many Windows 7-related incidents. You need to create a classification for the Windows 7-related incidents. What should you configure to create the classification? To answer, select the appropriate configuration in the answer area.
Your company has a private cloud that is managed by using a System Center 2012 infrastructure. You discover that several users create incidents for the same issue by using the Self-Service Portal. Over 100 incidents are created. You need to ensure that all of the incidents can be resolved as quickly as possible. What should you do?
A. create a service level objective (SLO).
B. Create a queue.
C. Select the Link to New Parent Incident task.
D. Select the Escalate or Transfer the Incidents task.
How to Create a Parent Incident from an Incident Form
In SystemCenter2012-ServiceManager, one way a help desk analyst can create a parent incident is when an existing incident is already opened. You can create a parent incident using the following steps. A parent incident serves as a container for several incidents. The following procedure is performed on an incident that is neither a parent incident nor a child incident.
Afterward, a new parent incident is created and the existing incident is converted to a child incident.
To create a parent incident from an incident form
1. In the Service Manager console, open the Work Items workspace, and in the Work Items pane, expand Incidents.
2. Select any Incident Management view that contains active incidents, and then select an incident.
3. In the Tasks pane, click Edit to open the incident.
4. In the Tasks pane, click Link to New Parent Incident to open the Link to New Parent Incident dialog box.
5. In the Link to New Parent Incident dialog box, select a template to create the new parent incident with, and then click OK. For example, select Networking Issue Incident Template, and then click OK.
6. In the Title box, type a new description or modify the description that is inserted by the template.
For example, type Network Outage in Bldg 773.
7. In the Affected user box, select the user who reported this incident. For example, select Joe Andreshak.
8. In the Alternate Contact Method box, enter additional contact information for the affected user (optional).
9. The Child Incidents tab appears in the form where you view the child incident that the new parent incident is grouped with and where you can add other child incidents.
10. In the parent incident form, click OK to close it.
11. In the original incident form, click OK to close it.
Your company has a private cloud that is managed by using a System Center 2012 infrastructure. The network contains an Operations Manager infrastructure and a Virtual Machine Manager (VMM) infrastructure. You implement a Microsoft SharePoint Server 2010 farm that is hosted on 10 virtual machines. The company defines a service level agreement (SLA) for the farm’s availability of at least 99.9 percent uptime. You need to ensure that the company’s compliance officer can identify whether the SLA requirement is met. What should you do?
A. Create a distributed application that contains the servers and the services used by the farm.
Create a Service Level Tracking object for the distributed application.
Add a service level objective (SIO), and then set the goal to 99.9 percent.
B. Create a group, and then add all of the farm servers to the group.
Create a Service Level Tracking object.
Add a service level objective (SLO), and then set the goal to 99.9 percent.
C. Create a group, and then add all of the farm servers to the group.
Create a performance collection rule for each front-end Web server m the farm.
Configure an alert if network availability falls below 99.9 percent.
D. Create a distributed application that contains the servers and the services used by the farm.
Create a performance collection rule for each front-end Web server in the farm.
Configure an alert if network availability falls below 99.9 percent.
Adding only the servers doesn’t mean, that the services (SharePoint) are available.
So it must be a distributed application.
Your company has a private cloud that contains a System Center 2012 Service Manager infrastructure. You need to create a service level objective (SLO) for incidents that have a priority value of 1. What should you create first?
A. a service template
B. a queue
C. a channel
D. a rule
Queues are used in SCSM 2012 SLA Management to apply the SLA to a group of work items. http://blogs.technet.com/b/servicemanager/archive/2012/01/25/scsm-2012-service-level- management.aspx
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